Cancellation Return & Exchange Policy
Ruar follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.
Cancellations & Returns
In all cases of returns & cancellations, you can drop us a mail at ruarsales@gmail.com and you will get a revert within 48-72 working hours.
Domestic Customers
Size Exchange: If the customer has any size issue with the product delivered then he/she needs to mail us at ruarsales@gmail.com within 24 Hours from the date of delivery the parcel .If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer that is Rs 300.
Please Note: Reverse pick-up might not be available on few pin-codes. In this case customer is requested to send back with customer name and mobile on it. Exchange are allowed on size issues only. Exchange will not be issued on product exchange. All purchases made on offers and discounts are non exchangeable.
Return : We humbly don’t take returns on items sold once.
Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.
When Exchange is not accepted?
- Exchange not accepted due to color Difference. 10 % Colour difference might be there due to screen resolution and lights.
- Validity of Credit voucher issued for exchange will be of 30 days.
Cancellations by Indian Customer If you have to cancel any order, please do it within 24 hours of placing the order by contacting us at ruarsales@gmail.com. Such refund will be initiated after deducting the payment gateway charges (2.5%).
International Customers
If your product arrives damaged or you receive the wrong product, you should email us at ruarsales@gmail.com along with a photo of the damaged product. The mail should be sent within 24 hours of delivery of damaged items in your shipment. In such cases, we offer a resolution.
All Custom Duties levied on the products will be borne by the customer.
For Exchanges by international customers, the above policy is applicable. Any other questions or clarifications, please contact us at ruarsales@gmail.com
Cancellations: If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at ruarsales@gmail.com
If you cancel your order within 24 hours, we will refund the amount to the card used for making the payment. Such refund will be initiated after deducting the payment gateway charges (2.5%)